Five Keys to Successful Collaboration: Genpact and AstraZeneca Reveal What It Takes to Work Together

Organizations that believe a successful outsourcing partnership is built on a 400-page contract, an abundance of SLAs, and the sensation of stinging non-performance penalties are the same ones that, two years into a deal, spend millions of dollars on consultants to undo what went wrong. Avoiding that kind of scenario requires an outsourcing relationship that leverages five essential activities of collaboration, which are outlined in this case study.

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